FAQ

 

can i find MYLLE at a store?

Not yet! We are an online-only business, but are evolving quickly so stay tuned. We may have a tight, curated stock list shortly. 

 

why is my pool not perfectly round when i first inflate?

MYLLE pools are made with heavyweight vinyl, significantly thicker than most inflatable pools you currently find in stores. Just blow up your pool, and let it settle in  - the angles will round out within a day, particularly when you fill with water. And you'll be much happier with the heavyweight material over the summer... it feels deluxe and is delightfully durable.

 

is it cool to use the MYLLE envelope for non-pool related occasions?

Yep. It's very cool. Start easy toting some essentials to the beach, then maybe keep magazines & an ipad in it at the airport, and then just go wild and store fashion show invites in it as you're out walking for street style pics. Or throw caution to the wind and it's the perfect white clutch for your wedding. Ok. Perhaps these examples got extreme - but try it for something cool and then use #mylleshop so we can all prove our point.

 

what is the shipping policy?

All orders are processed within 2 business days and shipped via USPS. Don't worry. We'll send you tracking. 

 

why do i have to pay shipping?

We wish you didn't. But we're still in the start-up phase, and can't quite swing free shipping yet. So stick with us...let's manifest that for the future. Because we agree...customers paying for shipping seems so retro. Not in a good way.  

 

what is your return policy?

All returns must be authorized 7 days after arrival. Pools must be unused in their original condition with packaging intact. All returns are accepted at the discretion of MYLLE. Customers are responsible for all return shipping costs. 

 

can i carry these in my store?

Let's talk. Why don't you email us at hello@mylleshop.com and we'll see if it's a good brand fit. 

 

do you have any press samples?

We have a limited sample supply to meet the current demand so please contact us with specific details about when you would like to borrow one and what your media is - we'll try to balance it amongst projects.